# Wifi Dropping Out **URL:** \ **Category:** Help\ **Created:** [March 17, 2020, 10:02am UTC](https://community.info-beamer.com/t/wifi-dropping-out/839 "2020-03-17T10:02:25Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![andy.ravilious](https://community.info-beamer.com/letter_avatar_proxy/v3/letter/a/85f322/32.png) [@andy.ravilious](https://community.info-beamer.com/u/andy.ravilious)\ **Post date:** [March 17, 2020, 10:02am UTC](https://community.info-beamer.com/t/wifi-dropping-out/839/1 "2020-03-17T10:02:25Z")
Hi For some reason on a number of my setups the wifi keep dropping and take ages to reconnect. dont think there is anything wrong with the wifi as it is enterprise grade with not other complants how long should it take to retry and connect again thanks ---
**Author:** ![infobeamer-fw](https://community.info-beamer.com/user_avatar/community.info-beamer.com/infobeamer-fw/32/3_2.png) [@infobeamer-fw](https://community.info-beamer.com/u/infobeamer-fw)\ **Post date:** [March 17, 2020, 11:11am UTC](https://community.info-beamer.com/t/wifi-dropping-out/839/2 "2020-03-17T11:11:20Z")
If the device is offline for more than 6 minutes it will restart the network subsystem. The online check fails if either no events are received over then the normally always connected websocket connection or by by failure to probe [ping.infobeamer.com](http://ping.infobeamer.com). Restarting the network includes shutting down WiFi completely and reinitializing it. ---
**Author:** ![andy.ravilious](https://community.info-beamer.com/letter_avatar_proxy/v3/letter/a/85f322/32.png) [@andy.ravilious](https://community.info-beamer.com/u/andy.ravilious)\ **Post date:** [March 17, 2020, 12:16pm UTC](https://community.info-beamer.com/t/wifi-dropping-out/839/3 "2020-03-17T12:16:20Z")
can you see anything in the logs for device 9930? it is like it drops when the setup is change via api maybe then take 1hour to reconnect again ---
**Author:** ![infobeamer-fw](https://community.info-beamer.com/user_avatar/community.info-beamer.com/infobeamer-fw/32/3_2.png) [@infobeamer-fw](https://community.info-beamer.com/u/infobeamer-fw)\ **Post date:** [March 17, 2020, 4:52pm UTC](https://community.info-beamer.com/t/wifi-dropping-out/839/4 "2020-03-17T16:52:14Z")
Not sure what might cause this yet. I’ll monitor this device for now to see if any pattern emerges. ---
**Author:** ![andy.ravilious](https://community.info-beamer.com/letter_avatar_proxy/v3/letter/a/85f322/32.png) [@andy.ravilious](https://community.info-beamer.com/u/andy.ravilious)\ **Post date:** [March 19, 2020, 4:48pm UTC](https://community.info-beamer.com/t/wifi-dropping-out/839/5 "2020-03-19T16:48:19Z")
Hi is there any way to force the wifi to connect using 5ghz? thanks ---
**Author:** ![infobeamer-fw](https://community.info-beamer.com/user_avatar/community.info-beamer.com/infobeamer-fw/32/3_2.png) [@infobeamer-fw](https://community.info-beamer.com/u/infobeamer-fw)\ **Post date:** [March 19, 2020, 6:31pm UTC](https://community.info-beamer.com/t/wifi-dropping-out/839/6 "2020-03-19T18:31:57Z")
Good question. If the 5GHz and 2.4GHz have the same SSID, the following solutions might work: - [https://unix.stackexchange.com/questions/419039/prefer-5ghz-to-2-4ghz-band-for-specific-wifi-network-ssid-without-using-bssid](https://unix.stackexchange.com/questions/419039/prefer-5ghz-to-2-4ghz-band-for-specific-wifi-network-ssid-without-using-bssid) - [https://askubuntu.com/questions/1080645/how-do-i-set-5ghz-as-preferred-band](https://askubuntu.com/questions/1080645/how-do-i-set-5ghz-as-preferred-band) Both options require the use of the [wpa.conf feature](https://info-beamer.com/doc/device-configuration#completelycustomconfiguration). That file can be edited from the dashboard configuration editor by activating the `[x] Additional wpa_supplicant.conf settings` option. ---
**Author:** ![andrew.low](https://community.info-beamer.com/letter_avatar_proxy/v3/letter/a/bbce88/32.png) [@andrew.low](https://community.info-beamer.com/u/andrew.low)\ **Post date:** [September 25, 2020, 12:30pm UTC](https://community.info-beamer.com/t/wifi-dropping-out/839/8 "2020-09-25T12:30:37Z")
> [@infobeamer-fw](#): > > If the device is offline for more than 6 minutes it will restart the network subsystem. The online check fails if either no events are received over then the normally always connected websocket connection or by by failure to probe [ping.infobeamer.com](http://ping.infobeamer.com). Restarting the network includes shutting down WiFi completely and reinitializing it. Hi, is it possible to lower the time from 6 minutes and it this event logged anywhere? thanks ---
**Author:** ![infobeamer-fw](https://community.info-beamer.com/user_avatar/community.info-beamer.com/infobeamer-fw/32/3_2.png) [@infobeamer-fw](https://community.info-beamer.com/u/infobeamer-fw)\ **Post date:** [September 25, 2020, 3:10pm UTC](https://community.info-beamer.com/t/wifi-dropping-out/839/9 "2020-09-25T15:10:16Z")
> [@andrew.low](#): > > Hi, is it possible to lower the time from 6 minutes and it this event logged anywhere? You cannot change the 6 minutes. The restart also doesn’t mean in any way that losing connectivity results in at least 6 minutes of downtime. The WiFi client always tries to reconnect when it gets disconnected. After 6 minutes it’s just forcefully completely restarted, just in case. The network restart is logged in `/space/log/events.log`. ---
**Author:** ![andrew.low](https://community.info-beamer.com/letter_avatar_proxy/v3/letter/a/bbce88/32.png) [@andrew.low](https://community.info-beamer.com/u/andrew.low)\ **Post date:** [September 29, 2020, 10:54am UTC](https://community.info-beamer.com/t/wifi-dropping-out/839/10 "2020-09-29T10:54:31Z")
I dont see a log directory only root and scratch. ---
**Author:** ![infobeamer-fw](https://community.info-beamer.com/user_avatar/community.info-beamer.com/infobeamer-fw/32/3_2.png) [@infobeamer-fw](https://community.info-beamer.com/u/infobeamer-fw)\ **Post date:** [September 29, 2020, 11:11am UTC](https://community.info-beamer.com/t/wifi-dropping-out/839/11 "2020-09-29T11:11:28Z")
In that case you very likely used the Remote Terminal feature on the device page and logged in without root access. The default access is limited to inspection only. If you want to see all files you need root access. Click on the little dropdown button and select “Connect as root”. Note that this allows you to run commands that break the installation. ---
**Author:** ![andrew.low](https://community.info-beamer.com/letter_avatar_proxy/v3/letter/a/bbce88/32.png) [@andrew.low](https://community.info-beamer.com/u/andrew.low)\ **Post date:** [September 29, 2020, 12:44pm UTC](https://community.info-beamer.com/t/wifi-dropping-out/839/12 "2020-09-29T12:44:39Z")
Thanks i didnt notice the root option.