Video can not be played


I want to play a video on a screen, but it doesn’t appear. The video is 265,703 KB in MP4 format. Could it be the size?

Thank you!

Best regards,


Can you contact with a few additional details: Which device is that? Which video asset is that?

Maybe the device hasn’t fully downloaded the file yet. Depending on the internet connection speed, transferring 265MB might take a moment and the device only starts playback once the file is fully transferred.